Merchandising Services Manager
Company: UNFI
Location: Rocklin
Posted on: April 16, 2024
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Job Description:
PURPOSE:Manages field Shelf Management Representative (SMR) team
in the execution of Home Store, regular category resets, remodels,
full store resets and affiliations. Leads the sales,
implementation, and support of Merchandising Services to
Independent Retailers including the areas of Shelf Management and
3rd Party Merchandising Service Programs. Sells Shelf Management
suite of programs and solutions to our customers. Assembles
internal and external reset merchandising teams, assigns work
locations, develops and maintains schedules, monitors performance,
sets priorities and assures that work is done within defined budget
parameters. Works closely with schematic, procurement, assortment,
third-party labor provider, retailers and sales teams. Establishes
priorities that align with UNFI and our retailers short and
long-term merchandising and micro/macro space goals. JOB
RESPONSIBILITIES:Develops and manages SMR field teams. Staffs the
team with qualified candidates, assigns work and monitors progress
against established schedules/goals. Provides retail expertise,
technical guidance and assistance to SMR s.Prepares and presents
sales presentations to customers/retailers outlining potential
Professional Services.Accomplishes staffing results and develops
team members by mentoring, communicating job expectations,
planning, monitoring, appraising job results, coaching, and
counseling. Coordinating and enforcing systems, policies and
procedures.Partners with Merchandising, Marketing, third-party
provider and Independent Retailers to provide Space and
Merchandising Services that maximize region and retailer
profitability.Utilizes third-party provider and employees to
provide services. Negotiates contracts with retailers for services
and monitors performance to assure that retailers and UNFI s needs
are met.Develops and maintains strong working relationship with
third-party provider to assure that store reset merchandising
resources are available. Works closely with third-party provider to
schedule staffing requirements and/or billing activities.Represents
Schematics & Merchandising philosophies with independent retailers
considering Execution, Schematics, Mapping and Assortment
solutions.Travels to retail stores and retailer offices to work
with owners and operators to evaluate micro/ macro space
merchandising opportunities for new stores, remodel, or reset
projects. Provides merchandising advice and guidance to
retailers.Leads and/or works in conjunction with SMR s to evaluate
merchandising needs, prepare action plans, develop layouts and day
by day schedule for all reset activities.Evaluates business
opportunities, determines potential for increased sales based on
the use of retail space. Plays a major role in optimizing the use
of retail space with retailers.Maintains rapport with key accounts
by making periodic visits; exploring specific needs; anticipating
new opportunities. Visits the competition and benchmark stores to
develop a network of ideas and solutions. Indirectly manages UNFI
external third-party merchandising teams that are responsible for
completing merchandising projects including but not limited to Home
Store Program, full store resets, custom & core schematics, ad hoc
projects, and new store set up.Directs the training, personal
development and succession planning of direct reports (SMR s) to
meet current and future department and region staffing
needs.Manages and oversees detailed project plans for merchandising
retailer stores. Project schedules include work schedules,
third-party provider participation, and equipment needs. Works
closely with Mapping, Assortment and Schematic Teams.Champions new
ideas and initiatives and creates an environment that supports
innovation.Reviews and analyzes historical data to measure results
as well as develop future remodel schedule. Responsible for
forecasting project costs and make sure project schedules stay
within budget.Develop and manage timelines while coordinating with
production and delivery schedules. Responsible for maintaining
project schedule for assigned regions and works closely with Senior
Shelf Management Manager to ensure that all projects are on track
to meet timelines and budgets.Accomplishes financial objectives by
forecasting requirements, preparing an annual budget, scheduling
expenditures, analyzing variances and initiating corrective actions
for all divisions (their territories)Responsible for developing,
managing and executing space and merchandising strategies that will
lead to meeting and achieving revenue, expense and profitability
goals.JOB REQUIREMENTS:Education/ Certifications (Required &
Preferred) & Experience:Bachelor s degree in business or related
area of experience preferred.5+ years merchandising/retail
management experience.Wholesale buying and/ or Retail experience
preferred.Proven leadership, negotiating and communication
skills.Bilingual
Spanish a plus.Knowledge:Strong grocery, frozen, dairy product
knowledge is essential. Significant prior experience with
merchandising analytics.High level of expertise working with
personal computers.Strong knowledge of industry best practices of
Category and Shelf Management.Ability to manage and adjust readily
to multiple demands, shifting priorities and change.Skills/
Abilities:Ability to communicate and proactively interact with
independent retailer management/ownership.Effective staff
development and training skills.Effective decision-making
skills.Ability to influence without authority.Ability to understand
and focus on customer needs.Strong administrative and
organizational skills required.Attention to detail, accuracy and
high degree of integrity.All qualified applicants will receive
consideration for employment without regard to race, color, age,
religion, sex, sexual orientation, gender identity or expression,
national origin, disability, or protected veteran status. UNFI is
an Equal Opportunity employer committed to creating an inclusive
and respectful environment for all. - M/F/Veteran/Disability.
VEVRAA Federal Contractor.
Keywords: UNFI, Arden-Arcade , Merchandising Services Manager, Executive , Rocklin, California
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