Director of Surveillance Operations
Company: Veracity Research Co LLC
Location: Sacramento
Posted on: October 30, 2024
Job Description:
VRC Investigations is currently expanding our Investigations
Management Platform. Veracity Research Company Investigations
(VRC), is one of the nation's leading and most experienced
investigation companies. For 29 years, we have continued to commit
ourselves to the utmost degree of integrity and professionalism
specializing in all aspects of insurance defense investigations
including Surveillance Investigations, Claims investigations, SIU
investigations, and Vendor Management Programs. We receive and
successfully complete thousands of assignments each year for a
broad spectrum of clients including Insurance Companies, Third
Party Administrators, Self-Insured Organizations, Attorneys,
Federal and State Government Agencies, and Municipalities. Our
highly trained staff is dedicated to providing our clients with the
service they deserve and the quality they expect.We currently have
an opportunity for an experienced, self-determined, and highly
motivated Director of Surveillance Operations. This position is
full time exempt, either based in the California corporate office
or home-based remote office positions that require travel to
corporate office, accounts or investigator locations in California
for a hands-on approach to investigative management and customer
service.The primary responsibility of the Director of Operations is
to oversee and coordinate the day-to-day activities of a team of
managers and investigators and ensure tasks are completed
accurately and efficiently. This role is accountable for the
satisfaction of all customers and ensuring high quality in the work
product output. Developing strong relationships with assigned
customers is a key component for the Director of Operations. Other
responsibilities include staff management/development, performance
evaluation, and implementing new/enhanced processes. Effective
communication, time management and leadership skills will be
critical for success in this role.Job Requirements:
- 5+ years of experience in surveillance investigations or a
related field
- Demonstrate high knowledge of investigative operations
including mobile, covert, and stationary surveillance
- Demonstrated success leading teams, recruiting new talent,
retaining high performers, and coaching/developing team members to
excel
- Ability to develop and implement a strategic plan to grow the
business
- Ability to translate customer needs and desires to a product
roadmap and specific service delivery metrics that can be achieved
consistently
- Ability to manage key/strategic accounts in a proactive way
that demonstrates value and ensures client retention and
growth
- Strong written and oral communication skills; demonstrated
proficiency with current business applications including MS Word,
MS PowerPoint, and MS Excel
- Strong analytical skills, high attention to detail, and
objective decision-making abilities
- Thrive in a dynamic work environment where every day is
different and presents new challengesJob Responsibilities:
- Responsible for the performance of assigned regional managers
and their teams
- Accountable for the quality of work product delivered to all
customers
- Understands the goals and objectives of the customer
- Responsible for customer reporting and at customer requested
cadence, as needed
- Responsible for customer stewardship meetings, as needed
- Ensures briefs, summaries and final reports on all assigned
files are accurate and timely
- Makes proper adjustments for continued efforts when setting the
investigator up for success
- Ensures invoicing is accurate
- Manage workload for various queues
- Track and report on investigative statistics
- Ensure standard operating procedures are followed
- Support projects and initiatives as necessary
- Provide quality customer service through routine interaction
with our internal &/or external customers
- Provide leadership to manage performance, coach and counsel, as
needed
- Is responsible for maintaining proper staffing levels,
selection and hiring
- Managing to financial goals as set out for the
departmentBenefits:VRC provides travel and business expense
reimbursement, medical, dental, vision, disability benefits, paid
vacation, and a 401K/Profit Sharing retirement
plan.Compensation:Accepted candidates will be paid a competitive
base salary commensurate with relevant experience and
qualifications and incentives dependent on position. Employees are
paid on a bi-weekly basis.Veracity Research Company is an equal
opportunity employer. It is the policy of VRC to employ, retain,
promote, terminate, and treat all employees and job applicants
based on merit, qualifications, and competence. In accordance with
all applicable laws, VRC prohibits discrimination based on race,
color, religion, sex, sexual orientation, national origin, age,
ancestry, disability, veteran status, genetic information, or any
other consideration or characteristic protected by federal, state,
or local law. In addition, it is VRC's policy to provide an
environment that is free of harassment of any kind. This policy of
nondiscrimination applies to all employment practices including
hiring, compensation, benefits, promotion, training, termination,
and any other terms and conditions of employment.For more
information and to apply, please visit our web site located at
.
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Keywords: Veracity Research Co LLC, Arden-Arcade , Director of Surveillance Operations, Executive , Sacramento, California
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