Manager, Airport Customer Operations

Company: American Airlines
Location: San Francisco
Posted on: May 17, 2025

Job Description:

Join to apply for the Manager, Airport Customer Operations role at American Airlines.20 hours ago - Be among the first 25 applicants.IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learn new skills, and advance your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this job

• This job is a member of the Hubs and Gateways Team within the Customer Experience Division.
• Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.
• The pay range for this position is $96,000 - $131,000.What You'll Do
  • Develop employees.
  • Implement methods of maximizing revenue and controlling expenses.
  • Oversee day-to-day customer service operations.
  • Solicit ideas and feedback from employees and accept accountability for follow-through.
  • Communicate procedural changes to Customer Service Managers, supervisors, and employees, and ensure compliance.
  • Monitor and measure on-time performance.
  • Identify areas or individuals requiring improvement; develop and implement methods to increase or improve performance.
  • Develop and enhance work relationships with vendors, ensuring responsibilities are properly performed.
  • Ensure all internal audit requirements are followed and compliance is maintained.
  • Review staffing requirements and schedules for all department employees, making adjustments as needed.
  • Conduct grievance hearings and serve as a grievance hearing officer as required.
  • Interpret company policies professionally and positively to all customers.
  • Assist Directors with Customer Service Manager interviews and selections.
  • Guide the development of Customer Service Managers and supervisory staff.
  • Shift work including nights, weekends, and holidays.All you'll need for successMinimum Qualifications - Education & Prior Job Experience
    • High School Degree or GED equivalent.
    • 3 years' airline supervisory experience.
    • 3 years' airport operations experience.Preferred Qualifications - Education & Prior Job Experience
      • N/ASkills, Licenses & Certifications
        • Possess a valid US Driver's License.
        • Must be self-motivated, detail-oriented, and a team player.
        • Able to perform in a fast-paced environment while maintaining professionalism and effectiveness in high-stress situations.What You'll GetEnjoy the benefits American Airlines offers:
          • Travel Perks: Reach 365 destinations on more than 6,800 daily flights globally.
          • Health Benefits: Access health, dental, prescription, and vision benefits from day one, including virtual doctor visits and flexible spending accounts.
          • Wellness Programs: Resources and support to help you be your best.
          • 401(k) Program: Available upon hire, with employer contributions after one year, depending on the workgroup.
          • Additional Benefits: Employee Assistance Program, pet insurance, discounts on hotels, cars, cruises, and more.Feel free to be yourself at AmericanWe value inclusion and diversity. Our Employee Business Resource Groups support our team members' growth and help meet the needs of our diverse world. Join us and take pride in helping keep the largest airline in the world running smoothly as we care for people on life's journey. Feel free to be yourself at American.
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Keywords: American Airlines, Arden-Arcade , Manager, Airport Customer Operations, Executive , San Francisco, California