Credit Card Operations Manager

Company: Beneficial State Bank
Location: San Francisco
Posted on: June 1, 2025

Job Description:

Seattle, Seattle, Washington, United States of AmericaJob DescriptionPosted Monday, April 14, 2025 at 10:00 AMOur ideal candidate : We are seeking candidates deeply committed to our mission: to transform the banking industry from within. We lead by example, collaborate with and invest in change-makers and build sustainable prosperity in our communities.Who we are: Beneficial State is one of only a handful of B-Corp banks in the nation and one of the highest-rated B-Corps on the planet. That means that we subscribe to a rigorous evaluation standard that measures our positive impact, not just our profitability. We demonstrate how a bank can combine social equity, environmental sustainability, and business stability to create a better financial system - a system that drives inclusive prosperity to benefit people and the planet.Join our team: If you are ready to do challenging and transformative work that will build a brighter future for us all, and you are hungry to bring your passion and energy to the table, we welcome your application.The role of Credit Card Operations Manager involves overseeing the operational functions of our credit card services, ensuring compliance with regulations, and optimizing the efficiency and effectiveness of processes.ESSENTIAL DUTIES

• Lead, mentor, and develop a team within the Card Services department, fostering a high-performance culture and promoting professional growth.
• Allocate and manage department resources to required tasks.
• Oversee daily operations, including card issuance, transaction authorization, card payments, transfers, returns, maintenance, dispute resolution, fraud management, account closures, legal subpoenas, return mail, and cardholder support.
• Ensure timely and accurate completion of daily balancing, general ledger reconciliation, settlement, and reporting tasks.
• Establish, monitor, and build reports on key performance metrics and dashboards to track departmental performance, identifying areas for continuous improvement.
• Continuously evaluate and execute system enhancements, operational processes, and systems, using data-driven insights to identify areas for improvement. Lead cross-functional teams in process redesign and the implementation of operational efficiencies.
• Manage vendor relationships, including third-party processors, ensuring optimal performance and addressing escalations when necessary.
• Ensure the department operates in accordance with all applicable federal regulations, industry standards, and internal policies. Collaborate with Compliance and Legal teams to ensure adherence to all required rules and guidelines.
• Provide ongoing training and support to staff to maintain high levels of proficiency in product knowledge, compliance, and operational processes.
• Complete mandatory compliance training in accordance with established deadlines.The position performs duties specific to the position and other functions as assigned.MINIMUM QUALIFICATIONS
  • Bachelor's degree in a business-related field or equivalent experience.
  • At least 5 years of experience in card services operations, with a minimum of 2 years in a leadership role.
  • Proven experience managing and developing teams, with a focus on coaching, mentoring, and fostering a collaborative work environment.
  • Strong understanding of card services operations, including compliance, fraud prevention, and vendor management.
  • Excellent interpersonal, communication, and organizational skills.
  • Advanced proficiency in Microsoft Excel and PowerPoint.COMPENSATIONThe posted pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role but may include ranges from different geographies where this position may be based. New employees' starting pay is usually from the start of the range to approximately 25% of the max, more qualified and/or experienced employees may start near the middle of the range for their geography. We may ultimately pay more or less than this range.Compensation for our organization is based on factors that include the role, required knowledge, skills, abilities and competencies, and candidates' relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract, and business needs. Our pay ranges are based on national living wage indexes, such as MIT's living wage index, to enable us to pay our employees beyond what are standard practices for many employers, and also take into account geographically-specific recent compensation market survey data for each position.BENEFITSBeneficial State Bank's benefits include a comprehensive package designed to support you and your eligible dependents. We focus on the holistic health of our team members and promote work-life balance.
    • Medical / Dental / Vision / Basic Life / STD / LTD
    • Vacation Days: 2-4 weeks depending on role
    • Sick Days: 12 days per year
    • Holidays: 11 days per year
    • Education and Adoption Assistance
    • Bank-Wide Annual Discretionary Bonus Program
    • Production-based incentive program available for some roles.
    • Paid Volunteer Time: 4 days per year / annual match of qualifying employee donations
    • Paid Sabbatical Program after 5 years of serviceYou are welcome here at Beneficial State Bank. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, national origin, gender identity, disability or veteran status.Beneficial State Bank participates in the U.S. Government's E-Verify program. E-Verify is a web-based system that electronically verifies the employment eligibility of new hires. As part of our hiring process, we are required to verify that all applicants are authorized to work in the United States. By submitting your job application, you agree that we may use the E-Verify system to confirm your employment eligibility. By submitting your application, you consent to the use of your information for E-Verify employment eligibility verification purposes, should you be offered a position.
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Keywords: Beneficial State Bank, Arden-Arcade , Credit Card Operations Manager, Executive , San Francisco, California